Refund policy
RIGHT OF WITHDRAWAL
You have the right to withdraw your purchase within 14 days. Your right of withdrawal starts from the day you receive your package. You are responsible for ensuring that the delivery and product are undamaged upon receipt of the package.
If you wish to exercise your right of withdrawal within these 14 days, please notify us by sending a message stating that you want to use the right of withdrawal and your order number to info@ecesor.se. Once you have notified us, we will send you a return form by email, which you print out and send with the package. You have 14 days from the day you notified us to send back the item.
We do not offer exchanges, so if you want to exchange the item, we refer you to return the item and place a new order.
RETURN
In case of a return, you as a customer are responsible for the shipping fee and ensuring that the item is unused, with any tags and labels intact, and in its original packaging. Therefore, the item should be well-packaged. In case of a used or damaged product, we reserve the right to deduct the corresponding amount for depreciation compared to the original value of the item when refunding.
Pack your return well and include the completed return form in the package.
Send it with trackable delivery, NOT recommended letter.
Clearly mark your package and send it to our return address:
Ecesor AB
C/O Elin Göransson
Vältvägen 4
83671 Ås